We have a 10-day return policy, which means you have 10 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not provide return shipping labels. The buyer is responsible for the shipping of a returned item.
In most instances, a refund will be issued in the form of store credit so the buyer can retrieve another product free of charge. A need for a different sized item will result in a store credit. A refund via the form of payment originally used could be issued if the 1) the item was never received and we confirm with the supplier or 2) the item arrived with damages.
To start a return, you can contact us at email@example.com.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued a refund via store credit or in the form of the original payment within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.